PROGRAMME

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09:00 - 09:30

CONGRESS OPENING

09:30 - 10:00

Opening remarks

10:00 - 11:00

PANEL 1: INNOVATION AND ADVANCED TECHNOLOGIES IN HEALTHCARE

10:00 - 10:15

CREATION OF INTEGRATED SPACES IN HOSPITAL WARDS FOR THE MAINTENANCE, FUNCTIONAL RECOVERY, AND COGNITIVE STIMULATION OF HOSPITALIZED PATIENTS

10:15 - 11:00

INVITED COUNTRY SESSION: THE SOCIAL CONTRIBUTION OF THE DANISH PHARMACEUTICAL SECTOR: THE IMPACT ON PATIENT PARTICIPATION BEYOND CLINICAL TRIALS.

11:00 - 11:30

COFFEE BREAK

11:30 - 11:45

FROM SATISFACTION TO PATIENT EXPERIENCE: A NEW PARADIGM IN HEALTHCARE. INTEGRATED CARE MANAGEMENT OF GUADALAJARA. SESCAM – CLM

11:30 - 13:00

PANEL 2: SHOULD PREMs BE INCLUDED IN THE VALUE EQUATION?

11:45 - 12:00

PROJECT TO IMPROVE INFORMATION IN THE EMERGENCY DEPARTMENT. INTEGRATED CARE MANAGEMENT OF CIUDAD REAL. SESCAM – CLM

12:00 - 12:15

THE HUMAN HEARTBEAT OF THE ICU: HUMANIZATION PLAN UNDER THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM OF THE INTENSIVE CARE MEDICINE SERVICE OF THE INTEGRATED CARE MANAGEMENT OF CIUDAD REAL

12:15 - 12:30

THE IMPACT OF PSYCHOSOCIAL DETERMINANTS ON PATIENT EXPERIENCE

13:00 - 13:30

Plenary Lecture: Laura Cooley. Journal of Patient Experience

13:30 - 15:00

Lunch

15:00 - 16:15

PANEL 3 (DEBATE): PARTICIPATION IN HEALTH – MYTH OR REALITY?

16:15 - 17:00

Case Study: INMUNOEXP Collaborative Project

17:00 - 18:00

PANEL 4: TRANSPARENCY, TRUST AND EQUITY

18:00 - 18:30

Awards Ceremony and Closing

18:30 - 19:00

Clausura

CONGRESS OPENING

20 November

Auditorium

9:00 - 9:30

Moderate

Jesus Fernández Sanz

Minister of Health of Castilla-La Mancha Consejeria de Sanidad de Castilla La Mancha

Miguel Ángel Valverde Menchero

President of the Ciudad Real Provincial Council Diputación de Ciudad Real

Isabel Campanario López

Managing Director of Integrated Health Management of Ciudad Real. Gerencia de Atención Integrada de Ciudad Real

Carlos Bezos Daleske

CEO Institute for Patient Experience. Instituto Experiencia del Paciente

Félix García Giralda

Principal Advisor (Health & Life Sciences). Embassy of Denmark

Opening remarks

20 November

Auditorium

9:30 - 10:00

How relevant patient participation improves health care – a patient safety perspective.

Birgitte Drewes N/A

Deputy Director Danish Patient Safety Authority

PANEL 1: INNOVATION AND ADVANCED TECHNOLOGIES IN HEALTHCARE

20 November

Auditorium

10:00 - 11:00

Moderate

Iñaki Gutiérrez Ibarzulea

Director of Health Research, Innovation, and Evaluation, Health Department of the Basque Government Health Department of the Basque Government

IMPACT OF PATIENT EXPERIENCES ON CLINICAL PRACTICE

Francisco Camarelles Guillem

Family Doctor Infanta Mercedes Health Center. Madrid.

INTEGRATION OF TECHNOLOGY AND DATA IN THE HEALTH SYSTEM

Oscar Solans Fernandez

Functional Manager of eHealth Catalan Health Service. Barcelona

ICHOM: MEASURING WHAT MATTERS MOST TO PATIENTS. ADVANCING GLOBAL HEALTH OUTCOMES THROUGH STANDARDIZES, PATIENT-CENTERED DATA

José Delgado

Director of Strategic Alliances, International Consortium for Health Outcomes Measurement. EEUU

Patient participation

Sara Granada Aguilella

Elite athlete HSRE. International MVP. Social educator. Speaker on disability.

CREATION OF INTEGRATED SPACES IN HOSPITAL WARDS FOR THE MAINTENANCE, FUNCTIONAL RECOVERY, AND COGNITIVE STIMULATION OF HOSPITALIZED PATIENTS

20 November

Sala 001

10:00 - 10:15

CREATION OF INTEGRATED SPACES IN HOSPITAL WARDS FOR THE MAINTENANCE, FUNCTIONAL RECOVERY, AND COGNITIVE STIMULATION OF HOSPITALIZED PATIENTS

María Eugenia Ruiz Rabadán

Physiotherapist Ciudad Real University General Hospital

María Teresa Madrid López

Consultant Specialist in Geriatrics Ciudad Real University General Hospital

INVITED COUNTRY SESSION: THE SOCIAL CONTRIBUTION OF THE DANISH PHARMACEUTICAL SECTOR: THE IMPACT ON PATIENT PARTICIPATION BEYOND CLINICAL TRIALS.

20 November

Sala 001

10:15 - 11:00

Moderate

Irene Tato Maluquer

Partner and Director of Institutional Relations IEXP

INVITED COUNTRY SESSION: THE SOCIAL CONTRIBUTION OF THE DANISH PHARMACEUTICAL SECTOR: THE IMPACT ON PATIENT PARTICIPATION BEYOND CLINICAL TRIALS.

Félix García Giralda

Principal Advisor for Health and Life Sciences, Embassy of Denmark

Ricardo Cano Ramos

Market Access Manager Novo Nordisk

Marta Cortés García

PATIENT ADVOCACY HEAD-Patient Organization Relations Manager Novo Nordisk Spain

Iria González

Representative of Ascendis Pharma

Representante de Leo Pharma

FROM SATISFACTION TO PATIENT EXPERIENCE: A NEW PARADIGM IN HEALTHCARE. INTEGRATED CARE MANAGEMENT OF GUADALAJARA. SESCAM – CLM

20 November

Sala 001

11:30 - 11:45

FROM SATISFACTION TO PATIENT EXPERIENCE: A NEW PARADIGM IN HEALTHCARE. INTEGRATED CARE MANAGEMENT OF GUADALAJARA. SESCAM – CLM

Antonio Pérez Jiménez

Deputy Director of Primary Care Nursing, Quality and Patient Safety Integrated Care Management of Guadalajara

Jesús López Sánchez

Patient Safety and Quality Technician Guadalajara Integrated Care Management

Eva Hernández Caballero

Head of Humanization Guadalajara Hospital, SESCAM

PANEL 2: SHOULD PREMs BE INCLUDED IN THE VALUE EQUATION?

20 November

Auditorium

11:30 - 13:00

Moderate

Manel Santiñà Vila

Past-President of the Spanish Society for Healthcare Quality. Barcelona

HOW PREMs ARE INCORPORATED INTO DECISION-MAKING

Adriana Pascual Martínez

General Manager, Fundación Jiménez Díaz, Madrid Hospital Universitario Infanta Elena

SHOULD PREMs BE CONSIDERED OUTSIDE THE VALUE EQUATION?

Carolina Varela Rodríguez

Medical Specialist, Hospital 12 de Octubre and Researcher at IMAS12. Madrid

PREMs AND THEIR IMPACT ON THE VALUE EQUATION

Borja Garcia Lorenzo

Health economist. Principal investigator. Biosistemak Institute. Bilbao

Use of PREMS data in cost and value ratios. Results of the ESBV BS3 group in 43 hospitals in Spain across 5 indications

Emmanuel Gimenez García

Hospital Vall d'Hebron. Barcelona

PREMs AS A STRATEGIC FACTOR IN LATVIAN UNIVERSITY HOSPITALS

Vita Steina

Advisor to the Minister of Health on Patient Experience, Ministry of Health of Latvia Ministerio de Sanidad de Letonia

Patient participation

Patricia Ripolls Ros

Visible Foundation

PROJECT TO IMPROVE INFORMATION IN THE EMERGENCY DEPARTMENT. INTEGRATED CARE MANAGEMENT OF CIUDAD REAL. SESCAM – CLM

20 November

Sala 001

11:45 - 12:00

PROJECT TO IMPROVE INFORMATION IN THE EMERGENCY DEPARTMENT. INTEGRATED CARE MANAGEMENT OF CIUDAD REAL. SESCAM – CLM

Francisco Antonio Torres Martin

Emergency Nursing Supervisor General Hospital of Ciudad Real

FRANCISCO GÓMEZ SERRANO

Emergency Nursing Supervisor Ciudad Real University General Hospital

THE HUMAN HEARTBEAT OF THE ICU: HUMANIZATION PLAN UNDER THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM OF THE INTENSIVE CARE MEDICINE SERVICE OF THE INTEGRATED CARE MANAGEMENT OF CIUDAD REAL

20 November

Sala 001

12:00 - 12:15

THE HUMAN HEARTBEAT OF THE ICU: HUMANIZATION PLAN UNDER THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM OF THE INTENSIVE CARE MEDICINE SERVICE OF THE INTEGRATED CARE MANAGEMENT OF CIUDAD REAL

Francisco Javier Ruiz Lorenzo

Head of the Intensive Care Medicine Department Ciudad Real University General Hospital

Maria luisa Gomez Grande

Head of the Intensive Care Section University General Hospital

THE IMPACT OF PSYCHOSOCIAL DETERMINANTS ON PATIENT EXPERIENCE

20 November

Sala 001

12:15 - 12:30

THE IMPACT OF PSYCHOSOCIAL DETERMINANTS ON PATIENT EXPERIENCE

Eva Maria Gomez Pedrajas

Social Worker Oximesa, S.L.U

Plenary Lecture: Laura Cooley. Journal of Patient Experience

20 November

Auditorium

13:00 - 13:30

Journal of Patient Experience

PANEL 3 (DEBATE): PARTICIPATION IN HEALTH – MYTH OR REALITY?

20 November

Auditorium

15:00 - 16:15

Moderate

Laura Collada Fernández

Nurse Integrated Care Management of Ciudad Real

Encarnación Añó Consuegra

Regional Coordinator of Social Participation in Health Health Department

Panel Discussion

Raul Serra

Coordinator of the Secretariat for Healthcare and Participation, Department of Health, Government of Catalonia

Amalio Alejandro Rey García

Director Emotools

Ines María Losa Lara

Treasurer of the Platform of Patient Organizations (POP), Madrid

Jose Mira Solves

Tenured Professor with a joint appointment Miguel Hernández University. Alicante.

Case Study: INMUNOEXP Collaborative Project

20 November

Auditorium

16:15 - 17:00

Moderate

Carlos Martín Pavón

Sociologist. Technical Team for Humanization and Participation. Ministry of Health of Castilla-La Mancha.

Speakers

Mónica Robles

Technical Director of Quality and User Services at the Regional Ministry of Castilla y León

MARIA ISABEL CANO DEL POZO

Head of the Care and Health Literacy Service DEPARTMENT OF HEALTH. GOVERNMENT OF ARAGÓN

Mª José Serrano

Position to be confirmed.

SUMMARY

InmunoExp is a collaborative project across different regions of Spain, where several autonomous communities are working together to improve care for immune-mediated diseases. The initiative brings together more than 30 hospitals and over 500 patients and healthcare professionals

Key Topics: Genuine participation of patients and professionals, cross-regional learning, barriers and opportunities to improve healthcare, next steps, and scalability of the approach

PANEL 4: TRANSPARENCY, TRUST AND EQUITY

20 November

Auditorium

17:00 - 18:00

Moderate

Elena Fernández Cano

Director of Nursing, SERMAS SERMAS

Let's talk about equity: Social Determinants of Health and Multiculturalism

Ignacio Peña Ruiz

Coordinator of Health Between Cultures. Ramón y Cajal University Hospital in Madrid.

Let’s talk about participatory governance

Birgitte Nørgaard -

Professor, Head of Research University of Southern Denmark, SDU

Let’s talk about trust: Primary Care as a space of structural and institutional trust, and leadership at the first level

Carlos Peña Laguna

Deputy Director of Nursing for Primary and Sociosanitary Care at the Integrated Care Management of Ciudad Real

Let’s talk about participation: The active involvement of citizens in health.

Jesús Ignacio Meco Rodríguez-Manzaneque

Director of the Rare Diseases Association. Madrid

Awards Ceremony and Closing

20 November

Auditorium

18:00 - 18:30

Presentation of Diplomas for the University Course on Patient Experience, issued by Rey Juan Carlos University

Presentation of Awards for the Best Poster Presentations of the Congress

Clausura

20 November

Auditorium

18:30 - 19:00

Moderate

Isabel Campanario López

Managing Director Integrated Care Management of Ciudad Real (SESCAM)

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